Global News asked Metro what steps the chain is taking to avoid gift card fraud in its stores. If she can’t get a refund from the grocery store, she said she’ll try disputing the charge through her credit card company. “Our investigation in this case is underway and we will reach out to the customer when we have the results.”īeaudoin said she’s hoping Metro will be able to tell her when and where her gift cards were spent. “If the investigation concludes the card is compromised, a refund is provided to the customer by the store. “When we receive a report of fraudulent gift cards from a customer, our customer care team and the affected store work alongside our third party gift card supplier during the investigation,” the statement said. When contacted for comment, a spokesperson for Metro sent a written statement that said the grocery store chain “takes gift card fraud very seriously.” Fraudsters know people are out buying gift cards ahead of the holidays and that the cards might remain activated with money on them for a month or a month and a half, he explained. “What we see for those particular cases are someone goes in, removes a bunch of them from the stack, records all the numbers and then put them back and then routinely checks the account to see if it’s been activated or if there’s money in there, and then once there’s money in there, transfers it over,” said Morris, a detective in the police service’s organized fraud unit.Īnd these kinds of scams only gets worse around this time of year, Morris added. Gavin Morris of the Ottawa Police Service said the story of a tampered gift card that is purchased and quickly depleted - unbeknownst to the buyer - is a familiar tale. While he couldn’t comment on specific cases, Const. IN PHOTOS: A look at how bad air quality is across North Americaīeaudoin also reported her predicament to Ottawa police on Sunday.The Bank of Canada’s key rate rose again.Wandering toddler spotted on busy road after escaping crib, walking out door: Ontario police.2 winning tickets sold for Tuesday’s $70 million Lotto Max jackpot.
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